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Open Positions

Membership Intern (unpaid)

The Crocker Art Museum relies on the support and patronage of more than 12,000 members. Many volunteer their time, make donations, and encourage others to explore the Crocker Art Museum. About 10,000 visitors each month have the potential of being members. This unpaid internship position works directly with the public, under the direction of the Crocker’s Membership Manager to help new and lapsed members join the Crocker Family.

Qualifications

  • Must be a college student or recent graduate (within 12 months of graduation)
  • Interest in membership management and museums
  • Strong people and communication skills
  • Experience with basic computer software

Description

The intern will assist with onsite and offsite events to generate membership sales including new, renewing, upgrading, and rejoining members with a primary goal of converting visitors to members.

  • Ability to professionally engage and educate visitors on the benefits of membership
  • Must be able to multi-task during high traffic days
  • Develops a thorough understanding of, and visible enthusiasm for, the Crocker’s collections, exhibitions and programs
  • Ability to set-up an outreach table for members
  • Track sales, upgrades, and front-end promo testing

Internship period

  • Minimum 3-4 months
  • Minimum of 10-15 hours per week/preferably Tuesdays and Thursdays from 4 – 9 PM

Benefits

  • Gain an understanding of general museum operations
  • Gain interpersonal skills through interaction with museum visitors and staff
  • Gain museum membership sales training and experience
  • Gain experience in outreach and member relations
  • Free admission to the museum while an active intern
  • Discount of 10% at Museum Store or Museum Café by Super Club

Apply

To apply, submit your completed resume and cover letter to Stephanie Longoria, at slongoria@crockerartmuseum.org

Apply
Membership Assistant

DEPARTMENT: Development
SUPERVISOR: Membership Manager
EMPLOYMENT STATUS: Non-Exempt/Full-time

Primary Objectives

Provide customer service to Museum members, perform data and membership card processing, and assist in the fulfillment of member benefits.

Responsibilities and Duties

Specific duties include, but are not limited to, the following:

  • Enter daily membership and other gift transactions into Raiser’s Edge as needed.
  • Prepare membership cards and coordinate mailings with volunteers.
  • Enter and update biographical and address information, member event attendance, and other special codes to maintain accuracy in the database.
  • Handle daily batching using Raiser’s Edge and point of sale purchase software, Counterpoint, to integrate with Raiser’s Edge.
  • Organize and maintain all batches to finance.
  • Reconcile end of month transactions.
  • Provide excellent customer service via telephone, email, mail, and face to face to Museum members/donors. Have a complete understanding of Museum activities and products in order to communicate this information effectively to members.
  • Assist in the fulfillment of membership benefits. Prepare membership cards and coordinate volunteers to assist with prompt mailing.
  • Sell memberships at onsite and external events as needed, including some weekends, holidays and evenings
  • Assist with stewardship tasks including mailings, phone calls, and other duties for general membership or Director’s Circle as assigned.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms and must occasionally lift and/or move up to 25 lbs.   

Specialized Knowledge, Skills, and Qualifications

  • Associate or bachelor’s degree or equivalent experience.
  • 2 - 3 years office experience.
  • Attention to detail and an aptitude for working with databases. Prior experience with Raiser’s Edge or other donor database is preferred.
  • Ability to manage confidential information.
  • Ability to enter data with high degree of accuracy and maintain data integrity.
  • Excellent customer service skills and experience.
  • Excellent writing and verbal communication skills.
  • Good working knowledge of Microsoft Office, Windows and basic PC usage.
  • Efficient administrative skills.
  • Ability to handle multiple tasks simultaneously.
  • Positive attitude and willingness to work as part of a team.
  • Must have reliable transportation.Weekend and evening work may be required.
Apply
Information Technology Manager

EMPLOYMENT STATUS: Full-time/Exempt    

Primary Objective

As a City building, the Crocker’s main network systems are administered by the City of Sacramento. IT help-desk support for Museum staff are also administered by the City. This position acts as a liaison between the City of Sacramento and CAMA staff. Working under the direction of the Director of Operations, the Information Technology Manager oversees the museum's system-wide (WiFi) operation of information technology infrastructure and delivers solutions to support our in-house and online based communication efforts.

Responsibilities and Duties

  • Manage and implement strategic information technology components to meet museum's programming goals, including servers, mass storage, network equipment, AV systems and web based services. Inventory and keep track of museum owned IT equipment, including workstations, laptops, network equipment, mass storage arrays and WiFi antennas.
  • Support and develop the Museum’s online presence including underlaying server technology, hosting services, Content Management System, online membership and collection database services. Perform site backups, security audits and interface with the City IT Department.
  • Manage data storage, assess and evaluate department needs, apply and keep current in data and network security methods, apply technology standards in design and development of information technology. Knowledge in architecture and typology of software, assess server and raid array hardware performance and backup as well as system life cycle. Keeps appraised of technology trends and organization wide applications.
  • Interface with external vendors and customers in regard to software cycle maintenance, hardware warranty concerns and acquisition of new equipment while keeping costs down. Collaborate with departments in regard to technological implementations for workflow improvement, business needs and procedures. Communicate with all staff regarding deadlines, projects and general information; write and keep up-to-date procedural and network documentation.
  • Manage the operation of the Wi-Fi network within the organization; manage authentication services, analyze network traffic, manage flow and maintain access. Knowledge of communication protocols, general computer architectures, various hardware platforms and applicable federal, state and local laws.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 35 lbs. 

Specialized Knowledge, Skills, and Qualifications

  • Bachelor's degree or equivalent experience with at least three years network administration experience. Technical skills required include the following:
    • Advanced use of computers, planning, cost/benefit analysis, budgeting, project management and management of concurrent projects.
    • Administration of Unix servers, workstations and mass storage arrays.
    • Network management, switching gear and LAN/WAN connections.
    • Manage licenses and warranties, Cloud based services.
    • DNS, DHCP, TCP/IP configurations, firewall setup and maintenance.
    • Web server/CMS maintenance and configuration, PHP/MySQL administration, Linux based VPS maintenance, CSS.
    • Database management (Embark), CrystalReports programming.
    • Configuration of Open Directory, LDAP, Kerberos, AD Connector and RADIUS.
  • Ability to communicate effectively verbally and in writing, organize and coordinate activities, supervise and train staff, understand and resolve safety issues, maintain good relations with internal and external officials.

Managerial Responsibilities

This position has no direct reports.

Fiscal Responsibilities

Ensure that training and purchases stay within the Operations annual fiscal budget.

TO APPLY: Please send cover letter and resume to camajobs@crockerartmuseum.org.

Apply

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